Facility Booking Representative

Summary

The Town of Milton is seeking a Facility Booking Representative to provide essential support services for its recreational facilities. Reporting to the Coordinator of Facility Rental Administration, this role involves managing facility bookings, handling cash, and delivering exceptional customer service. Key responsibilities include responding to inquiries via phone, email, and in-person; coordinating the rental of spaces such as ice rinks, gymnasiums, and pools; and ensuring rental requirements are communicated effectively to maintenance and customer service teams. Candidates must have an Ontario Secondary School diploma and at least two years of customer service experience. The position requires excellent communication, organizational, and problem-solving skills, with the ability to multitask under pressure. Preferred qualifications include a post-secondary diploma or Office Administration Certificate, experience with facility bookings, and proficiency in recreational management software. Successful applicants must be available for varying shifts from Monday to Saturday and will need to submit a Criminal Records Check.