Senior Help Desk Operator

Summary

Agricorp is seeking a Senior Help Desk Operator to join their Information & Technology Services division. This role provides second-level technical support and operational oversight for Help Desk services across Agricorp offices, focusing on complex incidents, service quality, process governance, and mentoring front-line staff. The Senior Help Desk Operator will own tickets from intake to resolution, act as the primary escalation point for first-level support, and coordinate end-user computing environments and connectivity services. Responsibilities also include maintaining Help Desk processes, operational documentation, and software inventory standards.