Human Resources Associate

Summary

The City of Guelph is seeking a Human Resources Associate to join their Human Resources Department. This permanent, full-time position reports to the HR Manager, Talent and Organizational Development and is responsible for providing exceptional first-line customer service to employees, leaders, applicants, and the public on general HR matters. Key duties include responding to HR inquiries, providing information on policies and procedures, supporting the recruitment process (coordinating postings, applicant tracking, interviews, and offers), administering employee experience programs, maintaining HR systems and webpages, and assisting with onboarding. The role also involves monitoring recruitment metrics and developing standard operating procedures. Candidates should have post-secondary education in Human Resources, Business Administration, or a related field, along with experience in recruitment support within structured, agreement-based environments. Experience in customer service via phone, email, and in-person is required, as is an understanding of general HR procedures, relevant employment legislation (AODA, Employment Standards, Human Rights), and strong organizational and interpersonal skills. Experience with Microsoft Office is essential, and experience with HRIS software (like JDEdwards) and applicant tracking systems is an asset. Candidates pursuing a CHRP or CHRL designation are also encouraged to apply.