Service Desk Analyst

Summary

The City of Woodstock is seeking a Service Desk Analyst to provide IT support to internal clients. This role involves answering IT requests via phone, email, and in-person, logging tickets, and performing initial troubleshooting. The analyst will escalate issues when necessary, support corporate hardware and software systems, and assist with system access and user account requests. Key responsibilities include creating software deployment packages, maintaining inventories, recommending new technology solutions, and setting up IT equipment for meetings. The position also involves deploying new mobile devices and workstations. The ideal candidate will have a diploma or degree in Technology, Computer Science, Information Technology, or related experience, along with a Microsoft Certified Professional designation. Essential qualifications include 1-2 years of Level 1-2 technical support experience in a service desk role, proficiency with Windows environments, Adobe and Microsoft Office suites, and diagnostic utilities. Experience with MSI application tools is also required, along with excellent communication, interpersonal, analytical, and problem-solving skills. A valid Class “G” Driver’s License and a reliable vehicle are also necessary. Preferred qualifications include experience with Active Directory, PCs, Servers, and virtual/cloud systems.