Support Services Supervisor
Summary
Ontario One Call (OOC) is seeking a Support Services Supervisor to lead a team of Support Services Specialists. This role involves ensuring efficient handling of excavator needs, managing multiple systems, troubleshooting, and providing solutions with safety and best practices in mind. The Supervisor will report to the Manager, Operational Support Services and will be based in the Sudbury office, with a hybrid work model. Key responsibilities include managing and mentoring the support team, conducting quality assurance, preparing performance evaluations, investigating escalated issues, and collaborating with internal departments. The role requires strong problem-solving skills, proficiency with various technologies including CRM, mapping systems, and communication tools, and the ability to analyze data to improve stakeholder experience. The ideal candidate will have a minimum of three years of leadership experience and a post-secondary diploma or degree in Business Administration or Management.