IT Help Desk Technician

Summary

Kitchener Public Library is seeking an IT Help Desk Technician for a full-time, one-year contract position. This role involves supporting the library's information technology systems and providing high-quality technical assistance to staff. The technician will monitor and respond to IT help desk requests, document issues, troubleshoot hardware and software problems, and escalate complex issues as needed. Responsibilities also include installing, configuring, and maintaining computer hardware, software, systems, and network peripherals, as well as managing security software and monitoring network performance. The position requires availability for days, evenings, and weekends, with a 35-hour work week.

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