Switchboard Operator
Summary
Waterloo Regional Health Network (WRHN) is seeking a Switchboard Operator to manage the hospital's centralized switchboard. The successful candidate will be responsible for processing calls, handling paging across sites, monitoring alarms and security systems, and responding to emergency codes to ensure a safe environment for patients, staff, and visitors. Applicants must have a high school diploma and mandatory previous experience with an SL1 Switchboard. The role requires a minimum keyboarding speed of 45 wpm and proficiency in Word and Excel. Preferred qualifications include prior customer service experience in a call center and knowledge of medical terminology. The position involves sitting for long periods, and candidates should possess pleasant telephone manners and the ability to work independently.