Unified Communications & Telephony Specialist

Summary

The City of Guelph is seeking a temporary Unified Communications & Telephony Specialist for approximately 24 months to lead the modernization of its communication platforms. This role will bridge traditional telephony expertise with modern cloud-based communications, integrating seamlessly into the City's broader technology ecosystem. The specialist will collaborate with business units and IT resources to translate needs into technical solutions, guiding the City's evolution toward a more flexible and user-centric communication model. Key responsibilities include serving as technical lead for enterprise voice services transformation, supporting existing Cisco telephony systems during transition, managing cloud-based UCaaS/CCaaS platforms, and overseeing AI agents in contact center platforms. The position also involves acting as a core member of the Microsoft 365 administration team and producing documentation and training materials for operational teams.