Corporate Customer Service Representative

Summary

The City of Kitchener is seeking a temporary full-time Corporate Customer Service Representative for approximately 12 months. This role involves managing a variety of inquiries from internal and external customers directed through the Corporate Contact Centre, which operates 24/7. Responsibilities include providing information on municipal functions, services, policies, and programs, generating and updating service requests using City Works and Salesforce software, and following up on unresolved issues. The representative will also deliver customer service via telephone, email, social media, and in person, acting as an initial point of contact for website inquiries and managing incoming calls according to established processes. The position requires the ability to prioritize communications, document customer interactions, and research general questions concerning City, Provincial, and Federal programs. The role also involves making suggestions for process improvements and performing other related duties.