Customer Service Associate
Summary
The City of Waterloo is seeking a Customer Service Associate for their WMRC/RIM Park facilities. This part-time casual position involves ensuring an exceptional customer experience, addressing public inquiries, providing information on recreational programs, handling cash transactions, and maintaining a safe and clean environment. The role requires a High School Diploma or equivalent, a minimum of three months of front-line customer service experience, cash handling experience, and strong communication, problem-solving, and organizational skills. Proficiency in MS Office and experience with booking/registration software are also beneficial. The position offers up to 24 hours per week, with shifts including weekdays, weekends, days, mornings, afternoons, and evenings. The City of Waterloo is committed to diversity, equity, inclusion, and belonging, and offers a supportive work environment with benefits such as a pension plan and employee wellness programs.