First-line Support Specialist (E)
Summary
The Waterloo Region District School Board is seeking a Temporary First-line Support Specialist (E) for its Information Technology Services department. Reporting to the Supervisor of IT Client Services, this role involves providing daily first-line customer service and support for IT needs, including managing the IT asset lifecycle, fulfilling client requests, and responding to incidents. The position supports approximately 65,000 students across 123 schools and is committed to creating supportive learning environments. The successful candidate will offer timely support through various channels, manage physical and digital technology assets, and contribute to IT projects. Qualifications include a two-year Information Technology College Diploma, two years of experience in an IT or educational organization, proficiency in asset management, multi-platform competencies, and knowledge of the ITIL framework. A valid driver's license and access to a reliable vehicle are also required, along with the ability to perform physical demands of the job.