Service Improvement Specialist (Community Services)

Summary

The City of Kitchener is seeking a Service Improvement Specialist for its Community Services department. This role focuses on leading strategic initiatives, service reviews, and continuous improvement projects to enhance community services. The specialist will identify opportunities, analyze complex issues, facilitate collaboration among diverse stakeholders, and translate organizational goals into actionable plans. This position requires a strategic thinker with strong analytical, communication, and project management skills to drive meaningful change and improve service delivery for residents.