Revenue Clerk - Customer Service

Summary

The City of Waterloo is seeking a Revenue Clerk - Customer Service to join their team. This role involves responding to customer inquiries regarding taxes, utility billing, property assessment, and parking tickets, as well as processing various payments and managing account changes. The position requires a post-secondary diploma in Business Administration or a related field, with a minimum of two years of related experience, preferably in a municipal taxation or public utility setting. Strong analytical, communication, math, and computer skills, particularly in Microsoft Word and Excel, are essential. Experience with cash handling and customer service is also important.

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