Client Services Evening Clerk

Summary

The University of Guelph is seeking a Client Services Evening Clerk to join their Athletics department. This role involves assisting with the recruitment, training, and supervision of approximately 35 part-time student staff. The Clerk will be responsible for communicating program information, providing customer service, and ensuring daily operations adhere to policies and security requirements. Key duties include functional supervision of student staff, managing work schedules, processing payroll hours, and addressing minor discipline issues. The position also entails closing Athletics Centre facilities, conducting security checks, and handling point-of-sale transactions using ActiveNet software. Responsibilities include processing membership fees, selling merchandise, renting equipment, registering clients for courses, handling cash, and training staff on cash handling procedures. The Clerk will also manage equipment inventory, assist with laundry services, handle lost and found items, and respond to customer concerns via in-person, email, or phone interactions.