Client Navigator

Summary

The University of Waterloo is seeking a Client Navigator for its Health Research Hub. This temporary, full-time role involves providing frontline research support and developing a structured knowledge system to enhance the Hub's effectiveness. The Client Navigator will manage the research inquiry intake process, investigate solutions, connect researchers with resources and collaborators, and build an AI-ready knowledge base. This position requires independent work, broad engagement with the research community, and contributions to new tools and processes that advance the University's health research capacity. Key responsibilities include managing research inquiries, investigating questions, providing guidance to researchers, and developing a structured, AI-compatible knowledge repository. The role also involves building relationships with researchers and partners, collecting information on researcher needs, and collaborating with various university support units. Continuous improvement of workflows, tagging structures, and digital tools is also a key aspect of this position.