Information Technology Technician

Summary

The University of Waterloo is seeking an Information Technology Technician for a temporary, full-time role within the Faculty of Engineering's Civil and Environmental Engineering department. This customer-focused position involves supporting faculty, staff, and students with their computing needs, acting as the hardware specialist for the IT group. Key responsibilities include installing, maintaining, and troubleshooting IT equipment such as computers, printers, and servers, managing IT asset lifecycles, and providing helpdesk support by creating and resolving service requests. The role also involves departmental network support, including cabling and documentation, and assisting with workstation deployment and upgrades. Candidates should have at least one year of experience in maintaining, installing, and troubleshooting computers and peripherals, with IT Service Desk or Helpdesk experience being preferred. Strong communication, customer service, and problem-solving skills are essential, along with proficiency in Office 365, Active Directory, and ticketing systems.